North Australia Carbon Services (NACS, we, us or our) respects your privacy and is committed to handling personal information responsibly, transparently and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information, or work with us.
Personal Information We Collect
We may collect personal information that you provide to us directly, including:
- your name
- business or organisation name
- email address
- phone number
- property, project or location details you choose to share
- information about your enquiry, project goals or service requirements
- any other information you provide when communicating with us
We may also collect limited technical information when you use our website, such as browser type, device information, pages visited, referral source and general analytics data. This information helps us understand how visitors use the website and improve its performance.
How We Collect Information
We collect personal information when you:
- email or call us
- click contact links on our website
- submit information through any website form we may make available
- request advice, a proposal or project information
- communicate with us during a project or business relationship
- interact with our website or online content
Where practical, we collect personal information directly from you.
How We Use Personal Information
We use personal information to:
- respond to enquiries
- discuss potential projects, services or collaborations
- provide carbon, land, agronomy, pongamia, bioenergy or related advisory services
- prepare proposals, reports, project documents and correspondence
- manage client and supplier relationships
- improve our website, communications and services
- meet legal, regulatory, insurance, accounting and administrative requirements
We do not sell personal information.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- employees, contractors, consultants or professional advisers who assist our work
- technical service providers who support our website, email, hosting, analytics or business systems
- project partners, specialists or service providers involved in delivering agreed services
- regulators, government agencies or other parties where required or authorised by law
- another party with your consent or at your request
Where we share information with service providers or project partners, we take reasonable steps to ensure the information is handled appropriately.
Cookies and Website Analytics
Our website may use cookies or similar technologies to support basic website functionality, improve user experience and understand website traffic. You can usually adjust your browser settings to block or delete cookies, but some website features may not work as intended.
If third-party analytics tools are used, they may collect de-identified or aggregated information about website use, such as pages visited, time on site and device type.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in email accounts, business systems, secure digital files, cloud services or project records. No method of transmission or storage is completely secure, but we use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we hold.
Overseas Disclosure
Some technology providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and manage personal information consistently with this Privacy Policy.
Access and Correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below. We may need to verify your identity before responding.
Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.
We aim to respond to privacy enquiries and complaints within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
Contact Us
For privacy enquiries, access requests or complaints, please contact:
North Australia Carbon Services
Email: info@nacsrservices.com.au
Phone: 0408 138 083 or 0419 020 046
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business practices. The updated version will be posted on this website with a revised “Last updated” date.